Leader of Digital and Customer Experience Strategy change with a proven track record of success in large multi-country, global business transformation. Wide range of impacts delivered, creating new capabilities, increasing NPS, revenues, reducing cost and risk.
Change agent, excellent communicator, influencing effectively at Board level and an inspirational vision & values driven leader.
Lucía Flecha
Directora de Transformación digital en Ferrovial y miembro de IndesIA
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BIGDATA MAGAZINE
Bravo Murillo 377, 7D.
28020 Madrid
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